Instruct Us

Carters Solicitors → Contact → Instruct Us
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It's easy to instruct us. When you're ready, just shoot a quick e-mail or phone call

Visit our contact page for our contact details. We will get back to you as soon as we can.

If your case is urgent and requires immediate attention (for example, you are currently at the Police Station), please call us and use the appropriate option on the switchboard

Call Us Now: 020 7931 9098 Other Contact Methods

Providing us with your Instructions

In order to provide you with an effective service that is tailored to your needs, we will need to take your instructions.

Your instructions should:

  • Be Honest: please provide all relevant upfront, even if it may seem embarassing. We are here to act in your best interest, and we cannot do so without the full picture.
  • Be Supported by Documentation: any relevant documents and correspondence should be shared with us. This may include letters, postal requisitions or medical reports.
  • Have a Goal: you should let us know what you hope to achieve. We will see what we can do to help you achieve this.

    • As always, if there's anything you are not clear about please ask and we'll be happy to answer your queries.

    After instructing us

    Once we have your instructions, we will provide our Letter of Engagement, which states:

  • What you have instructed us to do
  • What the fee will be
  • Who is allocated to prepare your case

    • It is accompanied by our Terms of Business, both of which must be agreed to before proceeding.

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    You're in safe hands

    We are regulated by the Solicitors Regulation Authority (SRA), and hold a Specialist Quality Mark (SQM). Our team consists of legal experts who will help you every step of the way.

    We have defended clients nationally and internationally.

    We have helped thousands of clients with their legal matters since our inception in 2006 and have even defended a client before the European Court of Human Rights (ECHR).

    You need not worry - we are working in your best interests.

    If you become unhappy

    We hope that you will find our service excellent, as that is what we strive for.

    However, should you have a complaint, we have published our Complaints Procedure, which sets out how we treat your complaints.